FAQ

SHIPMENTS

We carry a large inventory of Montessori Materials in our Toronto warehouse allowing us to promptly fill most customer orders immediately. Our inventory management system keeps tabs on backorders and low stock items ensuring that all of our customers are notified of any delays in shipping. All back-ordered items will be automatically processed unless otherwise agreed.

All shipments are insured for their full value. PRIOR TO ACCEPTING DELIVERY, PLEASE CHECK THE PARCELS FOR ANY DAMAGE THAT MAY HAVE OCCURRED IN TRANSIT. If there is some visible damage to the shipping carton, please note the details on the delivery slip prior to accepting your order, keep all damaged packaging, and contact us within 7 business days of receipt.

DISCOUNTS & SPECIALS

We offer seasonal, event, and overstock specials that can help you save money. If you'd like to receive email information about specials, please join our Insider email list.

PAYMENT OPTIONS

We accept the following payment methods: Visa, Mastercard, personal cheque, company cheque, or money order. We accept P.O.s from public institutions and terms are available for established schools with a completed credit application.

Leasing: Leasing is available to our Canadian customers; ask us how leasing may be an advantage to your school.


RETURNS & REFUNDS

Mindset must authorize all returns. Returns must be made within 30 days of receipt of the item(s). AUTHORIZED RETURNS may be subject to a 15% restocking charge.  Refunds on returned Montessori materials will be issued in the form of a credit note.

HIGH QUALITY & ECONOMY CHART

 

High Quality Materials

Economy Priced Materials

Painted Finishes

More involved process and higher quality paint equals a better overall finish and appearance.

Limited finishing process to reduce cost.  Most like the appearance but the finish will not last as long as HQ materials.

Precision and Weight

Excellent precision and weight - typically superior to low cost alternative in all areas.

Can be quite good in some cases but generally less attention to finer details based on lowest-cost goal.

Durability

Longer lasting based on quality of raw materials and a more involved finishing process.  Looks better longer compared to the lower cost alternative.

Less durable than HQ but certainly value for the money.  Lower quality raw materials and less attention to detail in finishing process offers reduced cost.

Beads

Individual nylon bead on copper wire.  Copper wire is a slightly stronger gauge than Economy.  Superior smooth finish.

Individual nylon bead on copper wire. Rougher surface/finish when compared to HQ.  Very good value for the money.  Bead cubes and squares use plastic to hold bars together rather than metal like HQ.

Unpainted Materials

Nicer finishing overall.  Dovetailed corners and clean, high end appearance.

Acceptable quality.  Excellent value for price.  We have not noted durability to be an issue.  Satisfactory finish quality serves purpose for classroom.

Maps and Puzzles

High end appearance.  Most are laser-cut and replacements pieces are available.

Dull finish and thinner backing than HQ.  Cut by laser.  Tighter tolerances can make placing pieces slightly more difficult for young students.  Replacement pieces are not available.

Sandpaper Letters/
Numbers

Thicker, high end sandpaper used.  This will last much longer and not rub off easily.

Serves function:  thinner sandpaper used and rubs off much more easily than HQ.

Overall

There are a number of items where it is worth it to spend the extra money. 

A mix of both lines offers the best solution to getting value and quality.

Know What You are Getting

The wood used, the finishing process, the quality of the finish itself, and the precision are all factors that impact durability and price. Do the math:  you get what you pay for when buying a better quality item; and nobody is really selling premium materials at 70-80% off.  Not all suppliers view quality the same way.

Not all discount priced materials are the same either.  You can find quality differences even amongst the low cost alternatives so the lowest price shouldn’t be the deciding factor with these materials.  A good picture on the web is not a quality item … it’s just a good picture of something that’s never been used.

15% off of the collection GAM Use Coupon Code: GAM15 Expires April 30, 2016.

10% off all orders Use Coupon Code: BREAK Expires March 31, 2016.

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